SERVICES
Machine Installation / Personal Training / Technical Service / Spare Parts Service / Warranty
Efficient service is one of the main goals of our company. Customer satisfaction is the key vision of company INDEL. To satisfy our customer needs, and after buying machines and equipment, with fast reply, we provide constant logistic support by maintenance, service, selling spare parts, upgrading.
We offer high quality products and services, and increasing our international sales network with each passing day.
We provide the following after sales services for our customers:
Installation is a key part of putting the machine into service. If installation is carried out carefully using the correct procedures, it is an investment in the machine´s serviceability and reliability for its entire service life. A key part of our service is listening and working in partnership with our clients to ensure a successful installation of the machinery.
Customer service requirements are met in their own company by our specialized technical stuff.
After an installation, a certificate form has to be filled that a machine is successfully installed and approved in production line. By this way, we give our customer full transparent support and guarantee that a machine is in working process.
We always give you FREE OF CHARGE installation service when you buy a machine from us.
Our company is customer-focused and we spend a lot of time on personal training of customer technicians.
Training & Technical assistance regarding our products has been done in couple of days with our technical department. Our clients has priority to schedule a training date on their demand.
We send the necessary personnel to setup the system in the place indicated by the buyer. The machine installation and training is always in collaboration with customer’s technician.
You are more than welcome to contact us for any further information on email: office@indel.eu.com
Our team is providing a full support from the time when we supply and install the equipment, during production and further support in providing regular updates on equipment and processing methods.
We attend, full time, all the necessary activities to arrange technical services, to ship spare parts and to solve any problem. Our skilled staff are selected for their expertise and ability in creating and keeping long lasting relationships with Customers all over the world. With more than twenty years of experience in the field of industrial electronics, especially in the field of textile industry, we are ready to respond to all challenges in the production process.
Customers with our machines have extra discount on reparations.
STRENGTHS:
We are available to answer to all your questions and service your needs. For schedule a service visit, please, email us to: tech@indel.eu.com
Our company holds a stock of original spare parts for all the machines we sell. We provide constant logistic support with maximum efficiency. If you need any spare part, you can contact us by email, phone or fill a form here.
Spare part orders are easy.
Basic requirements:
For more information kindly send us an email on sales@indel.eu.com
The strength of our machines is reflected by the strength of our warranty!
Each machine has different warranty period from the date of purchase.
Please, contact us first, if you have a problem with a machine. We may be able to help you without seeing the machine up close. We are certainly at your disposal any time.